(868) 800-TECH (8324) info@800-tech.com


July 29, 2021

We just concluded another phase in our webinar series, Five Steps to Become Globally Competitive – The Training Phase. It was indeed an exciting conversation between myself and Charlene Pedro of Conventus Consultinc, an esteemed HR specialist for over 25 years. In that discussion, Charlene and I were able to touch on four key points when it comes to training in organizations. 

Listen to it here- The Training Phase  

They include: 


A needs assessment is based on the organization, the department, and then finally the individuals themselves. This needs to be done to have a true appreciation as to the specific training program necessary within the space that you’re coming in. 


A social contract, which is framed around the following key elements: 

  1. what is the intention of the training program 
  2. what are the deliverables 
  3. and what are the objectives 

At the end of this training exercise, what knowledge do I expect my learners to gain, what do I expect my learners to be able to do in their environment? In summary these objectives must be specific, measurable, attainable, relevant and time–based.   


Charlene explained that there are two types of assessments. The first occurs at the very end of the training program, where learners are evaluated to ensure they have gained the knowledge, based on your social contract, that was agreed upon.  

Second, an assessment(s) that takes place during the training program. This is a small test in most instances, to confirm that the information you’re conveying, and the learners are claiming to have understood, truly resonates with them. 


The type of training that an organization chooses depends on the organization’s structure, size, and its culture.  

They include:  

  1. One-on-one training  
  2. Train the trainer, where we train one person within the department, and they now are responsible for developing their own training programs. What we recognized in our conversation with Charlene, is that learning the information and then being able to disseminate information requires two different perspectives, and when you’re able to do both, that puts you in a good position of truly understanding the material.  
  3. OJT (on-the-job training) where while you’re on the job, carrying out the activities you’re learning as you go.  
  4.  Group training, which we are quite familiar with where everyone gathers into a room, (well in this instance, a virtual room because of COVID,) and then we do breakout sessions.  

No matter what type of training we use, the key is to make the training as engaging as possible.  


It means, trying to touch on all the sensories when we’re interacting with our learners.  

  1. What they listen to, so our voice must be energized, it must be a voice that they’re willing to listen to and learn from. You can’t sound unenthused by what you’re teaching, or what you’re sharing.  
  2. You must also try and make the training program one that is physically interactive. Let them touch the keyboard, hold on to an object, make something so that you keep them interactive as much as possible.  
  3. You should also try and get them to speak. Whether it’s through typing in the comments box or using their mic to speak.  

The more interaction you have, the more engaged your learners become and, the more confident you can be that the information that you’re sharing is being assimilated.  

Our final discussion was on the Benchmarking Phase. Stay tuned for more on this phase to become Globally Competitive. If you missed any of the discussions, watch them here – https://youtu.be/0WEn9Bg0ewc 

Our Blog

What Productivity Tool is the Best Fit for your Business?

What Productivity Tool is the Best Fit for your Business?

Over the last couple of weeks, we’ve been speaking about Business Process Reengineering (BPR) and Business Productivity Tools (BPT). Today, I want to share some stories of our customer experiences and how we determine which productivity tool is the best fit for their...

Two easy ways to implement technology into your business

Two easy ways to implement technology into your business

There have been many conversations around using technology in your business, but for most of us we don't actually know where to start. How should we introduce technology into a business that possibly used very little of it, if any at all? The truth is, if you have an...

How Productivity Tools Enhance Business Performance

How Productivity Tools Enhance Business Performance

In our last article we spoke extensively about Business Process Reengineering (BPR) and its use as a conduit, taking an organization from current state into a future state. This future state allows the organization to seamlessly align its strategic vision. The key...

2 Ways to Drive Efficiency and Productivity in Your Business

2 Ways to Drive Efficiency and Productivity in Your Business

Many businesses are challenged with driving efficiency and productivity in their environment. Our experience of being in the business technology arena for over 17 years has exposed us to many habitual problems throughout all the different sectors. Problems such as...

What Human Resource Management Solution Are You Presently Using?

What Human Resource Management Solution Are You Presently Using?

If you still do not have a comprehensive HRM solution, let me introduce you to our 360HRM software. 360HRM is our Human Resource Management application that is used to aggregate employee data within the organization. The integrated workflows allows for ease of data...