Case Study- How an Investment Company Increased Productivity and Performance by Modifying an Existing ApplicationDecember 17, 2020
About the Client
Our client is an Investment Company with over 20 years of experience in the field of Finance and Investment.
Services provided by 800 TECH
Our strategy is building long-term business partnerships, understanding the business strategy and delivering technology that enables seamless growth. We utilize strategic and operational ICT tools and solutions, to assist in delivering these objectives.
- All of the client’s data was siloed within different applications. They used many different applications to carry out the functions in the organization. For example, they used Excel spreadsheets, Microsoft Word and other applications to store client data and other relevant information. This meant that it was extremely difficult to access information across different departments.
- One of the major issues the client experienced was the inability to generate KPIs for the organization. Due to the absence of a centralized data storage, it was also difficult to deliver services to customers in a timely manner because data simply was not readily available to make decisions.
- Additionally, field agents were unable to access important data while serving customers outside of the office because the information was stored in-house. This meant that a lot of phone calls were made which slowed the sales and customer service processes.
After completing an ICT audit where we did a thorough assessment of the client’s applications, defined all operational processes and zeroed in on one specific application during our assessment that could deliver the client’s needs. Based on our findings, we executed a deep dive into that application to assess its capabilities based on the client’s future state goals of increasing efficiency and productivity throughout the organization. Our deep dive into the application determined that it could be modified to meet and deliver the client’s objectives.
We created a future state roadmap that included modifications and supporting tools including the addition of a mobile platform that integrated with what will become the core business application. The future state roadmap was shared with the client followed by another round of consultation to ensure everyone was on board and satisfied with the outcome. The next step is the development, modification and alignment of this application as the core business tool. During this phase, we will conduct several gate reviews and proof of concept before we go live.
At 800 TECH we always strive to assess all the programs that the client uses to determine what would be the best solution for the issues the client presents.
We can modify an application that the client already has, propose the purchase of a new application, or build one that meets the client’s needs. Every client is different, so we strive to provide each client with the solutions that will best serve their organization.
After this client’s modified application was implemented, there was an increase in field agents and in-house staff performance. More specifically, the rate of service delivery increased since all data resided in a centralized repository and all staff utilized one application platform to eliminate data redundancy and data inaccuracy.
Another significant outcome was that managers could access real-time data to determine the performance of staff and to generate real-time reports to monitor throughput via this application. The organization’s strategic goals were realized because all the data was collated into one application that could be accessed by all members of the organization in a timely manner.
Many times organisations are not aware of the power and versatility of their already existing applications.
Contact us to conduct an audit of your applications to recommend a viable solution for your organization.
What Is The Benchmarking Process in Digital Transformation?
It's a wrap! We concluded the last episode of our webinar series 5 Steps to Become Globally Competitive - The Benchmarking Phase. It was our last episode, and an exciting episode, that helped to pull all the concepts that we've been sharing over the last month and a...
WHAT TRAINING DOES YOUR ORGANISATION NEED?
We just concluded another phase in our webinar series, Five Steps to Become Globally Competitive - The Training Phase. It was indeed an exciting conversation between myself and Charlene Pedro of Conventus Consultinc, an esteemed HR specialist for over 25 years. In...
Do I need a technical background to understand 360Suite, or E-Flow?
We received an excellent question from one of our followers on LinkedIn. This question we received after we completed one of our weekly webinar discussions on “5 Steps to Become Globally Competitive”. The question is, "Do I need to have a technical background to...
How soon will you see benefits from digital transformation?
Over the past few weeks, we have been hosting our weekly live webinars on 5 steps to become Globally Competitive. From these live sessions, we continue to get great questions from our viewing audience. One of these questions is, "How soon will you see benefits from...
What is the 360 integrative approach?
About two weeks ago, we posted a great blog about the fully integrative approach of 360SUITE. Our discussion focused on 360RMS which is our Recruitment Management Solution, 360HRM, our Human Resource Management Solution, and 360PMS our Payroll Management Solution....
The Planning Phase – Become Globally Competitive
Last week, we spoke about the Strategic Phase, and this week we speak candidly about the Planning Phase of becoming Globally Competitive. These are five key takeaways coming out of that conversation we shared on our social media platforms. If you missed it, then...
The strategy behind becoming globally competitive
We began a webinar series called- Five Steps to Becoming Globally Competitive because we wanted to continue to educate our audience about the different sides of digital transformation and the important role it plays in their growth, productivity, and bottom line. Our...
The Missed Digital Leap- 5 steps to become globally competitive
We came across a newspaper article titled ‘The Missed Digital Leap’ by Mr. Wesley Gibbings. In the article, Mr. Gibbings expressed the view that the country is missing the opportunity to transform digitally during this time. From the article, it was clear that he...
360HRP – HR & Payroll – Fully Integrated Solution
What any productive Human Resource Department needs Human Resources play a vital role in every organisation. With so many moving parts, it is quite easy for important tasks to fall through the cracks. Most organisations, therefore, need a fully integrated approach to...
BENEFITS OF 360HRM
Benefits of 360HRM In our last blog we spoke about the 360HRM modules and this week we will share the benefits of 360HRM. As a reminder, 360HRM is a Human Resource Management solution. This is a solution that helps increase productivity and efficiency in your...